30 day returns policy

Important! Returns to physical stores are no longer available. Read more here.

Returns of unwanted or unsuitable products are accepted within 30 days from the date of receipt. To return items free of charge, use the pre-paid Evri return label provided by Reserved, or choose another shipping method at the sender's own cost and responsibility.

Remember that returned products must not show any signs of usage and must have all original tags attached.

Instructions on how to create a return and request a return label can be found here: How to return products?

Proof of postage should be retained until the refund is completed. Refunds are processed within 14 days from the date the parcel is received at the warehouse, with an email confirmation sent once the refund is issued.

You can track the status of your return shipment by clicking the following link: https://www.trackyourparcel.eu/.

First return free of charge

Each order placed with Reserved is entitled to one free return or complaint. Reserved will cover all costs and customs-related formalities for the first return or complaint associated with each order. Since your parcel will be shipped to the EU, customs clearance is required.

Please ensure that the invoice for your order is included inside the parcel.

Remove original label

If you are returning your order in the original packaging, please make sure to remove the old shipping label. If the original label remains on the package, it may be mistakenly returned to you instead of reaching our warehouse.

Once a return form is submitted, modifications are not possible. Ensure the returned items match what was originally declared, as any additional returns will incur shipping costs and customs fees, which are the responsibility of the sender.

Due to customs declaration requirements, it is not permitted to return products from multiple orders in a single parcel. Each return must correspond to a single order, and all items being returned from that order must be placed in one parcel. This ensures accurate customs processing and avoids delays in the return process.

How to return products?

To file a return and return via an Evri parcel shop please follow these steps:

• Log in to your account and click on "My Orders".
• Select the order you want to return and click on Return Order (in Details.)
• Choose the "Return Label" option.
• Mark the items you want to return, fill out the return request form with the required information and confirm your return request.
• You will receive two emails within 24 business hours: one confirming your return form and one from Evri containing a Evri return label.

The email will also include a list of the nearest Evri parcel shops. If the provided list is not sufficient, you may also use Evris's locator to find a different shop address: Parcel Locator

Important 
Remember to retain the proof of posting in the event of a future complaint.

If the provided shipping method is not satisfactory, you may return items at your own cost and responsibility to:

LPP S.A. RESERVED GLOBAL STORE
BĘDZIESZYN 103
83-000 BĘDZIESZYN
Poland

In this case, the sender shall bear all costs and formalities relating to customs clearance.

Exchanges

We do not offer exchanges. If a different colour/size is desired, the item(s) must be returned using the procedure above, and a new order should be placed for the desired colour/size.

If assistance is needed with downloading the invoice, please follow these instructions:

1. Log in to your account and click the YOUR ACCOUNT button.
2. Choose the MY ORDERS tab.
3. Click on 'Details' of your order.
4. Click the INVOICE button.
5. Click DOWNLOAD in the displayed window.