How to return products?

Are the products you ordered not up to your standards and you want to return them using a free of charge courier? Fill out the return form, which can be found in your customer account by clicking 'details' of your order and then choosing the 'Return Order' button.

Pack the products and insert the invoice (which can be found in an attachment in the e-mail confirmation of your order, it can also be found in the 'details' of your order in your account). Pack the parcel and simply wait for the courier to come pick it up (he will provide the pre-paid returns label). If the courier does not arrive on the designated date, please contact us immediately.

Do you want to return products bought online in our local store?

No problem! Just take the products with you to your local store as well as your invoice (it can be shown on a mobile device). You do not need to create a returns form if you choose this return option.

If you need help with dowloading your invoice please follow these instructions:

  1. Log in to your account and click the YOUR ACCOUNT button.
  2. Choose the MY ORDERS tab.
  3. Click on 'details' of your order.
  4. Click the INVOICE button.
  5. Click DOWNLOAD in the displayed window.

Your personal data is safe with us

Dear Customer,

To protect the personal data you have entrusted to us and in view of the fact that Regulation 2016/679 of the European Parliament and of the Council (EU) of 27 April 2016 becomes effective as of 25 May 2018, please be informed that, having your security at heart, we have made certain changes in our online shop that are connected to the protection of such data.

We have developed new Online Shop Terms & Conditions and a new Privacy Policy, both documents effective as of 25 May 2018. You will be able to read them on our website www.reserved.com, tabs: Terms and Privacy Policy respectively. Links to those documents will also be available wherever you are dealing with consent to the processing of your personal data or to the Online Shop Terms & Conditions while visiting our website.

According to the Regulation in question, in addition to the rights of access, rectification and erasure of your data, you will have additional rights arising from the Regulation, such as: the right to request to have your data erased, the right to withdraw the consent to the data processing and the right to object to the data processing. We have adapted our shop to the new requirements. Your data remain safe. If you have any questions or doubts, please do not hesitate to contact us.