Privacy policy

Privacy Policy


We consider the protection of the information concerning the Users of our Website a matter of utmost importance so we make every effort to help you feel safe as you give us your data while using our websites. This Privacy Policy explains the rules and the scope of our processing of your personal data, your rights and our responsibilities as the data controller.

We apply state-of-the-art technical and organisational measures to ensure high level of protection of the processed personal data and to secure them against unauthorised access.

 

Data controller:

LPP Reserved UK Limited with its registered office at 3rd Floor, 1 Ashley Road, Altrincham, Cheshire, WA14 2DT using VAT number: GB240022865 and registration no: 09826314

 

Purpose of the processing

  • LPP processes the personal data of the Website Users to properly perform the contracts concluded within the online shop through the www.reserved.com website (hereinafter the “Website”). This means that such data are needed in particular for:

- registration on the Website

- conclusion of the contract

- settlements

- shipping of the goods ordered by the User

- the User to exercise any consumer rights they may have (e.g. contract rescission, statutory warranty).

  • If you have agreed to receive information about new products and special offers, LPP processes your data in order to send you its own commercial information about e.g. current fashion trends, special offers or clearance sale.

 

Type of data

LPP processes the following personal data, which you need to:

1. Log in to the Website:

- first and last name

- e-mail address

2. Shop on the Website:

- first and last name

- gender (by choosing the polite form Ms/Mr)

- shipping address

- telephone number

- e-mail address

3. Data provided by the User optionally:

- date of birth

4. If you rescind the contract or we acknowledge your complaint and the refund is to be paid directly to your bank account, please specify the bank account number so that we can make the refund.

 

Legal grounds for the processing

Personal data are processed in accordance with Regulation 2016/679 of the European Parliament and of the Council (EU) of 27 April 2016.

We process your personal data with your consent, expressed at the moment of registering on the Website and at the moment of confirming a transaction made on the Website.

Your consent to the processing of your personal data is completely voluntary but failure to give the consent makes it impossible to register on and shop through the Website.

In connection with our processing of your personal data, you have the following rights:

  1. You can withdraw your consent at any time without stating the reason. The request may pertain either to a selected purpose of processing, e.g. withdrawal of the consent to receive commercial information, or to all purposes of processing. If you withdraw the consent to all purposes of processing, your User Account on the Website will be deleted and your data will no longer be processed by us. Withdrawal of the consent will not affect any activities performed before that.
  2. You may at any time require that we erase your data without stating the reason. A request to erase the data will not affect any activities performed before that. Data erasure means that your User Account on the Website will be deleted and your data will no longer be processed by us.
  3. You may at any time object to the processing of your personal data, whether completely or in respect of a selected purpose. Such objection will not affect any activities performed before that. The objection means that your User Account on the Website will be deleted and your data will no longer be processed by us.
  4. You may require us to limit the processing of your personal data in terms of either time or scope – we will proceed as you wish. Such a request will not affect any activities performed before that.
  5. You may at any time require us to correct or rectify you personal data. You can also do this on your own, once you have logged in, using the Website tab: MY DATA.
  6. You may require us to transfer any of your data that we have to anther party. To this end, contact us through the contact form, specifying the name and address of the entity to which we are to transfer your data and the scope of the data – i.e. specify which of your data we are to transfer. The transfer will take place electronically once you confirm the request. The request confirmation is required for us to ensure the security of your data and to make sure that the request comes from an authorised person.
  7. You may at any time request us to provide information on the scope of our processing of your personal data.

We are under the obligation to inform you not later than within a month of receiving each of your requests about the actions we have taken.

 

Personal data retention period

We retain your data until the User Account on the Website is deleted. The User Account may be deleted at your request but also if you withdraw the consent to the processing of your data, object to the processing of your personal data or require that they be erased.

Our systems will only retain such archival information about your transactions where data retention is related e.g. to any claims you may have, for instance under statutory warranty or in connection with the legislation binding upon us. 

 

Communications related to personal data

You can send us any notices or requests related to personal data using a channel of your choice:

  1. E-mail to: [email protected]
  2. Phone call to: 0 800 2606040
  3. Contact form available on the Website
  4. By post to: LPP Reserved UK Limited, 3rd Floor, 1 Ashley Road, Altrincham, Cheshire, WA14 2DT

 

Entrusting of data processing

LPP may entrust personal data processing to LPP’s business partners insofar as necessary to effect transactions, for instance in order to prepare the goods you have ordered and to ship goods or communicate the commercial information coming from LPP (the latter applies to those Users who have agreed to receive commercial information).

 

 

Users’ personal data will not be in any way communicated to third parties otherwise than for the purposes specified in this Privacy Policy, which in particular means that they will not be shared with other entities for the purpose of transmission of third-party marketing materials.

The Website Users’ personal data are not transferred outside of the European Union.

 

Commercial Information – Newsletter


You may subscribe to our newsletter by giving your e-mail address and agreeing to the processing of your personal data for the purpose of receiving commercial and marketing information. We use the newsletter to inform you about the latest offers (e.g. new products, special offers or clearance sale). You may unsubscribe from the newsletter at any time by clicking the link included in a newsletter or sending an e-mail to: [email protected]

 

Notification on product availability


At your request, LPP notifies you about the availability of your selected products through electronic means of communication. Such notification can only be sent provided that you have agreed to receive commercial information about the products of the online shop to the specified e-mail address and to the processing of personal data by LPP. You provide your data on a voluntary basis but failure to consent to the processing of personal data makes it impossible for us to notify you about product availability.

 
Cookies


The Website uses cookies. Cookies are small files that allow the devices used to browse the Web (e.g. computer, smartphone) to store specific information regarding the device used. The information recorded in cookies is used e.g. for advertising and statistical purposes and to adapt our websites to your individual needs. You can change cookie settings in your web browser. If the settings remain unchanged, cookies will be saved on the device. Changing the cookie settings may limit the functionality of the Website.

 

Facebook plugin


Our site contains a plugin to Facebook (Facebook Inc., 1601 Willow Road, Menlo Park, California, 94025, USA). The Facebook plugin on our site is marked with the Facebook logo. This plugin will directly connect you to our Facebook profile.  Facebook is then able to learn that you have visited our site from your IP address. If you are visiting our site while being logged in to your Facebook profile, Facebook will record the information about the visit. Even if you are not logged in, Facebook is able to obtain IP address information.
We wish to emphasise that Facebook does not inform us about the data it has collected and about how it uses them. We do not know the purpose and scope of the information collected by Facebook. To obtain additional information about privacy on Facebook, we suggest you contact Facebook directly or check the Facebook Privacy Policy on https://www.facebook.com/about/privacy/
If you do not want Facebook to be able to obtain information about your visits on our sites, we recommend that you first log out from your Facebook account.

 

Declaration on data protection by Google Analytics


Our sites use the web service analysis mechanisms of Google Inc. (”Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA “): Google Analytics, Google Double Click and Google Tag Manger. Google Analytics, Google Double Click and Google Tag Manger use cookies to analyse how websites are used. The information collected by cookies is transmitted to Google servers in the USA and archived.

If the IP anonymisation function is activated while you are visiting our website, your User IP is abbreviated by Google. This applies to European Union member states and other states listed in the Agreement on the European Economic Area. Only in special cases is a full IP address sent to the Google server in the USA, where it is abbreviated. This way the IP address anonymisation function will be active on our website. At the request of the website operator, Google uses the collected information to analyse the website use and to prepare reports on the use of the website and of other services connected with Internet use. The IP address communicated by the User’s browser within Google Analytics is not kept together with other Google data.
The User may block the saving of cookies in the web browser. However, this will render taking full advantage of all the website functions impossible. In addition, the User may block the saving of the website use data (IP address included) collected by the cookies and their transmission to Google as well as their sharing by Google by downloading and installing the plugin available on https://tools.google.com/dlpage/gaoptout?hl=pl