We Care About the Accessibility of Our Services

Reserved (LPP S.A. group) is on a mission to provide a wide range of customers with fashionable clothing and accessories so that everyone can freely express themselves and create their own style every day.

We treat accessibility as an element of our quality and responsibility. It’s not just about complying with regulations, but also about concrete actions we take every day.

We are adapting our digital products to meet the requirements of the European Accessibility Act and the national implementation law of April 26, 2024, on ensuring the accessibility of certain products and services by businesses, which will also apply to our online store and mobile applications starting June 28, 2025.

What Actions We Take

Accessibility is a process we develop at various stages of product creation. The most important actions include:

• Commissioning external audits of our website and applications.
• Testing with the participation of people with disabilities.
• Training the teams that create and develop our websites and applications.
• Considering digital accessibility topics during the creation of new functionalities.
• Planning and implementing improvements that make our websites and applications easier to use.
• Creating internal tools that support teams in producing accessible content.

Requirements for Using Our Services

To use Reserved services, you need a device with a web browser and internet access or a mobile device with the Reserved app installed. This will allow access to the Reserved store. To place an order, you must create an account and log in.

Accessibility of Our Services

The website is partially compliant with the accessibility requirements of the Act and the guidelines set out in WCAG 2.2 at AA level. We are continuously working on fully adapting all functions to meet the requirements. The most important improvements recently introduced:

• We added alternative texts to some images and key functional elements.
• We assigned appropriate roles to various elements.
• We specified the language of the page.
• We partially improved the structure of the website and its elements, including removing empty tags that disrupted clarity.
• We improved the implementation of links and their purpose.
• In some cases, we enhanced keyboard navigation and focus visibility.
• We enabled keyboard navigation for functions that were previously unavailable.
• We assigned labels to some form fields to make them easier to identify.

The mobile application is partially compliant with the accessibility requirements of the Act and the guidelines set out in WCAG 2.2 at AA level. We are continuously working on fully adapting all functions to meet the requirements. The most important improvements recently introduced:

• We added alternative texts to some key functional elements.
• We assigned labels to some form fields to make them easier to identify.

External Providers

Some services are provided by external partners and may not be fully accessible. We strive to work only with entities that prioritize the accessibility of their services.

Contact Us and Provide Feedback

If you experience problems using our services, contact us via email or phone. We will provide you with the necessary information and guide you through the ordering process.

If you have additional questions or comments regarding the accessibility of our services, please contact us:

• via email: support.gb@reserved.com

Final Information

Publication date: June 25, 2025
Last updated: July 11, 2025