30 day returns policy

Once you receive your order, you have 30 days from this date to return any unwanted or unsuitable products. If you want to return items free of charge, you may do so through the DPD courier collection service offered by us, in our London store, or through the shipping method of your choice (this option is carried out at your own cost and responsibility).

Important! The products which you wish to return cannot bear any marks of usage and must have all the original tags attached.

If you wish to return item/s in store, please simply take along your invoice (printed out or shown on mobile device) and the store staff will take care of the rest.

Instruction on how to create a return form and order a DPD courier collection: 
https://www.reserved.com/gb/en/help-how-to-return-products

Your personal data is safe with us

Dear Customer,

To protect the personal data you have entrusted to us and in view of the fact that Regulation 2016/679 of the European Parliament and of the Council (EU) of 27 April 2016 becomes effective as of 25 May 2018, please be informed that, having your security at heart, we have made certain changes in our online shop that are connected to the protection of such data.

We have developed new Online Shop Terms & Conditions and a new Privacy Policy, both documents effective as of 25 May 2018. You will be able to read them on our website www.reserved.com, tabs: Terms and Privacy Policy respectively. Links to those documents will also be available wherever you are dealing with consent to the processing of your personal data or to the Online Shop Terms & Conditions while visiting our website.

According to the Regulation in question, in addition to the rights of access, rectification and erasure of your data, you will have additional rights arising from the Regulation, such as: the right to request to have your data erased, the right to withdraw the consent to the data processing and the right to object to the data processing. We have adapted our shop to the new requirements. Your data remain safe. If you have any questions or doubts, please do not hesitate to contact us.