Order Cancellation

Do you want to cancel your order?

You can cancel your order within 15 minutes from the order being confirmed (the option will be available in the MY ORDERS tab). Customer Service also cannot cancel orders after the 15 minute period.

If you wanted to cancel your order but it was too late, we suggest to do the following:

  1. After the order has been sent you can refuse to collect the parcel from the courier (it will be returned to us and your money will be refunded).
  2. After you have received the parcel you can create a returns form within 30 days from the date of delivery and return the items back to us.

Why was my order cancelled?

Orders may sometimes get cancelled because of the following factors:

  • lack of finalising payment
  • an error in communication between the payment system and our data base 
  • item going out of stock during checkout

We are very sorry for any inconvenience this may cause, if the desired items are still available we recommend to place a new order.

If an item is out of stock on our website we recommend to do the following:

  1. Use the 'Notify me when available' option. You will be notified by e-mail when an item will be back in stock. Important! Please remember that everyone who signed up to be notified receives an e-mail informing them about an item being back in stock, this means that sometimes items can be sold out once again before you are able to finalise a purchase.
  2. Check availability in store. Please choose the desired size and the website will show you whether it's available in our local London store.
Your personal data is safe with us

Dear Customer,

To protect the personal data you have entrusted to us and in view of the fact that Regulation 2016/679 of the European Parliament and of the Council (EU) of 27 April 2016 becomes effective as of 25 May 2018, please be informed that, having your security at heart, we have made certain changes in our online shop that are connected to the protection of such data.

We have developed new Online Shop Terms & Conditions and a new Privacy Policy, both documents effective as of 25 May 2018. You will be able to read them on our website www.reserved.com, tabs: http://www.reserved.com/gb/en/terms and http://www.reserved.com/gb/en/privacy-policy respectively. Links to those documents will also be available wherever you are dealing with consent to the processing of your personal data or to the Online Shop Terms & Conditions while visiting our website.

According to the Regulation in question, in addition to the rights of access, rectification and erasure of your data, you will have additional rights arising from the Regulation, such as: the right to request to have your data erased, the right to withdraw the consent to the data processing and the right to object to the data processing. We have adapted our shop to the new requirements. Your data remain safe. If you have any questions or doubts, please do not hesitate to contact us.