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Order Cancellation

Do you want to cancel your order?

You can cancel your order within 15 minutes from the order being confirmed (the option will be available in the MY ORDERS tab). Customer Service also cannot cancel orders after the 15 minute period.

If you wanted to cancel your order but it was too late, we suggest to do the following:

  1. After the order has been sent you can refuse to collect the parcel from the courier (it will be returned to us and your money will be refunded).
  2. After you have received the parcel you can create a returns form within 30 days from the date of delivery and return the items back to us.

Why was my order cancelled?

Orders may sometimes get cancelled because of the following factors:

  • lack of finalising payment
  • an error in communication between the payment system and our data base 
  • item going out of stock during checkout

We are very sorry for any inconvenience this may cause, if the desired items are still available we recommend to place a new order.

If an item is out of stock on our website we recommend to do the following:

  1. Use the 'Notify me when available' option. You will be notified by e-mail when an item will be back in stock. Important! Please remember that everyone who signed up to be notified receives an e-mail informing them about an item being back in stock, this means that sometimes items can be sold out once again before you are able to finalise a purchase.
  2. Check availability in store. Please choose the desired size and the website will show you whether it's available in our local London store.
Privacy Policy Update!

We are constantly looking for new solutions to better respond to your expectations when using our Service. We respect your privacy and care about the protection of your information, so in connection with updating the operation of the Service, we ask you to read the new version of the Privacy Policy, where we present the principles of handling personal data, the scope of their processing and the rights and obligations you have in this connection.

Policy privacy

Privacy policy

  1. The administrator of your personal data (hereinafter: PDA) is: LPP S.A. based in Gdańsk, ul. Łąkowa 39/44 KRS No. 0000000778;
  2. You can contact the Data Protection Officer (hereinafter: DPO) at the e-mail address: dataprivacy@lpp.com or by conventional mail to PDA's address indicated above.
  3. For matters concerning your personal data, you can contact support.pl@reserved.com
  4. Your personal data will be processed on the basis of your explicit consent for the purpose of sending you commercial information (newsletter) on current special offers, news about products and services of brands belonging to LPP ( Reserved, House, Sinsay, Mohito, Cropp).
  5. Your personal data will be processed until you withdraw your consent to the newsletter subscription.
  6. If you are a registered user of our online store, you can manage your consent in the "My account" section.