How do I make a complaint?

All complaints concerning a product bought online must be reported by creating a complaint request in your customer account (‘My Account’ -> ‘My Orders’ -> Order ‘Details’ -> ‘Make complaint’) and requesting a pre-paid DPD return label* to ship the item/s to us for verification. Please attach the invoice and a description of the complaint (may be a handwritten note), which speeds up the solution of the case. Complaints are investigated within 14 days from the day of receipt by our warehouse. According to standard procedures in case of an admitted complaint a refund for the item/s will be issued back to your bank account. If the complaint is not admitted the item will be sent back to you.

To order a pre-paid DPD return label*, please go to your account and file a complaint request. Complaints can also be filed in our Reserved store. If you want to file a complaint in the store please remember to take your invoice with you (printed out or shown on mobile device).

*Please note that DPD return labels are only available for mainland England. For customers located within Northern Ireland we offer DPD courier collections only. To arrange a collection, please contact us at Please include your order number and specify a date for a collection with two days notice (from Monday to Friday and excluding bank holidays).

If the provided shipment options are not suitable, you may send the item/s at your own cost and responsibility to the following address:


If you need help with downloading your invoice please follow these instructions:

  1. Log in to your account and click the YOUR ACCOUNT button.
  2. Choose the MY ORDERS tab.
  3. Click on 'details' of your order.
  4. Click the INVOICE button.
  5. Click DOWNLOAD in the displayed window.
Privacy Policy Update!

We are constantly looking for new solutions to better respond to your expectations when using our Service. We respect your privacy and care about the protection of your information, so in connection with updating the operation of the Service, we ask you to read the new version of the Privacy Policy, where we present the principles of handling personal data, the scope of their processing and the rights and obligations you have in this connection.