How do I make a complaint?

To make a complaint you can order a free of charge courier from our website and return the item to us in order to investigate the matter. Please attach the receipt and complaint description, which speeds up the solution of the case. Complaints are investigated within 14 days. According to standard procedures, in case of an admitted complaint the refund will be issued to your bank account.

To order a free of charge courier please go to your account and create a returns form. Complaints can also be made in the local store. If you want to make a complaint in the local store please remember to take the invoice with you (printed out or mobile version).

If the provided return options are not suitable for you, you can choose to return items at your own cost and responsibility to the following address:


If you need help with downloading your invoice please follow these instructions:

  1. Log in to your account and click the YOUR ACCOUNT button.
  2. Choose the MY ORDERS tab.
  3. Click on 'details' of your order.
  4. Click the INVOICE button.
  5. Click DOWNLOAD in the displayed window.
Your personal data is safe with us

Dear Customer,

To protect the personal data you have entrusted to us and in view of the fact that Regulation 2016/679 of the European Parliament and of the Council (EU) of 27 April 2016 becomes effective as of 25 May 2018, please be informed that, having your security at heart, we have made certain changes in our online shop that are connected to the protection of such data.

We have developed new Online Shop Terms & Conditions and a new Privacy Policy, both documents effective as of 25 May 2018. You will be able to read them on our website, tabs: Terms and Privacy Policy respectively. Links to those documents will also be available wherever you are dealing with consent to the processing of your personal data or to the Online Shop Terms & Conditions while visiting our website.

According to the Regulation in question, in addition to the rights of access, rectification and erasure of your data, you will have additional rights arising from the Regulation, such as: the right to request to have your data erased, the right to withdraw the consent to the data processing and the right to object to the data processing. We have adapted our shop to the new requirements. Your data remain safe. If you have any questions or doubts, please do not hesitate to contact us.