How do I make a complaint?

To make a complaint you can order a free of charge courier from our website and return the item to us in order to investigate the matter. Please attach the receipt and complaint description, which speeds up the solution of the case. Complaints are investigated within 14 days. According to standard procedures, in case of an admitted complaint the refund will be issued to your bank account.

To order a free of charge courier please go to your account and create a returns form. Complaints can also be made in the local store. If you want to make a complaint in the local store please remember to take the invoice with you (printed out or mobile version).

If the provided return options are not suitable for you, you can choose to return items at your own cost and responsibility to the following address:

26 Thornleigh Trading Estate
Unit D
West Midlands

If you need help with dowloading your invoice please follow these instructions:

  1. Log in to your account and click the YOUR ACCOUNT button.
  2. Choose the MY ORDERS tab.
  3. Click on 'details' of your order.
  4. Click the INVOICE button.
  5. Click DOWNLOAD in the displayed window.