Types of delivery

We deliver to most regions within the United Kingdom, excluding Channel Islands.

Standard courier delivery

Our parcels are delivered using DPD delivery service. Standard delivery time takes 3-9 working days. The cost of delivery is £3,90 (incl. VAT) or free of charge is you spend over £30. Watch out for free delivery days! After your order has been sent you will receive a tracking number in order to follow the progress of your parcel. A DPD courier will attempt to deliver your parcel twice, if he is unsuccessful both times then the parcel will be returned to us and your money fully refunded.

Pick-up in store

You can order products on our website and collect them from the London Reserved store. If you select this option, we will aim to deliver your order between 3 and 9 days from the date you placed it. In-store collection is offered at no cost. If your order is to be delivered to the store, you will be notified via email and a text message that the order is ready for pick up. After you have received it, you can collect your order at any time during the day, according to the store opening hours. If you are unable to collect the parcel yourself you can arrange for someone else to collect your order on your behalf; all they need is your order number and the last four digits of your phone number. The order will be waiting for you for 14 days. After that time we will contact you to determine whether the order will be picked up. If we are not able to confirm that, the order will be returned to our warehouse. 

 

Important!

During the times of sales and promotions we receive an increased number of orders which may caused delivery times to be extended. When sales and promotions are underway, the ‘pick-up in store’ option is also unavailable. The actual delivery time, cost and available delivery options are visible when placing an order (during checkout).

 

Your personal data is safe with us

Dear Customer,

To protect the personal data you have entrusted to us and in view of the fact that Regulation 2016/679 of the European Parliament and of the Council (EU) of 27 April 2016 becomes effective as of 25 May 2018, please be informed that, having your security at heart, we have made certain changes in our online shop that are connected to the protection of such data.

We have developed new Online Shop Terms & Conditions and a new Privacy Policy, both documents effective as of 25 May 2018. You will be able to read them on our website www.reserved.com, tabs: Terms and Privacy Policy respectively. Links to those documents will also be available wherever you are dealing with consent to the processing of your personal data or to the Online Shop Terms & Conditions while visiting our website.

According to the Regulation in question, in addition to the rights of access, rectification and erasure of your data, you will have additional rights arising from the Regulation, such as: the right to request to have your data erased, the right to withdraw the consent to the data processing and the right to object to the data processing. We have adapted our shop to the new requirements. Your data remain safe. If you have any questions or doubts, please do not hesitate to contact us.