30 day returns policy

Important! Returns to physical stores are no longer available. Read more here.

Returns of unwanted or unsuitable products are accepted within 30 days from the date of receipt. To return items free of charge, use the pre-paid Evri return label provided by Reserved, or choose another shipping method at the sender's own cost and responsibility.

Remember that returned products must not show any signs of usage and must have all original tags attached.

Instructions on how to create a return and request a return label can be found here: How to return products?

Proof of postage should be retained until the refund is completed. Refunds are processed within 14 days from the date the parcel is received at the warehouse, with an email confirmation sent once the refund is issued.

First return free of charge

Each order placed with Reserved is entitled to one free return or complaint. Reserved will cover all costs and customs-related formalities for the first return or complaint associated with each order. Since your parcel will be shipped to the EU, customs clearance is required.

Please ensure that the invoice for your order is included inside the parcel.

If you are unable to include the invoice, please add a note with your order number instead. This will help us verify your return package more efficiently.

Remove original label

If you are returning your order in the original packaging, please make sure to remove the old shipping label. If the original label remains on the package, it may be mistakenly returned to you instead of reaching our warehouse.

Once a return form is submitted, modifications are not possible. Ensure the returned items match what was originally declared, as any additional returns will incur shipping costs and customs fees, which are the responsibility of the sender.

Due to customs declaration requirements, it is not permitted to return products from multiple orders in a single parcel. Each return must correspond to a single order, and all items being returned from that order must be placed in one parcel. This ensures accurate customs processing and avoids delays in the return process.