How can I return products bought online in the local store?

Take the items you want to return as well as the invoice with you to the local store- the invoice can be either printed out or shown on an electronic device.

And that's it! You do not need to create a returns form online as all the paperwork will be done for you by our staff in the local store.

Important! The returned products cannot bear any signs of usage and must have the original tags attached.

If you need help with dowloading your invoice please follow these instructions:

  1. Log in to your account and click the YOUR ACCOUNT button.
  2. Choose the MY ORDERS tab.
  3. Click on 'details' of your order.
  4. Click the INVOICE button.
  5. Click DOWNLOAD in the displayed window.

Your personal data is safe with us

Dear Customer,

To protect the personal data you have entrusted to us and in view of the fact that Regulation 2016/679 of the European Parliament and of the Council (EU) of 27 April 2016 becomes effective as of 25 May 2018, please be informed that, having your security at heart, we have made certain changes in our online shop that are connected to the protection of such data.

We have developed new Online Shop Terms & Conditions and a new Privacy Policy, both documents effective as of 25 May 2018. You will be able to read them on our website www.reserved.com, tabs: Terms and Privacy Policy respectively. Links to those documents will also be available wherever you are dealing with consent to the processing of your personal data or to the Online Shop Terms & Conditions while visiting our website.

According to the Regulation in question, in addition to the rights of access, rectification and erasure of your data, you will have additional rights arising from the Regulation, such as: the right to request to have your data erased, the right to withdraw the consent to the data processing and the right to object to the data processing. We have adapted our shop to the new requirements. Your data remain safe. If you have any questions or doubts, please do not hesitate to contact us.