What should I do if my order still hasn't arrived or some items from the order are missing?

It has been over 6 working days and your order still hasn't been delivered?

Please check the tracking number provided to see where your parcel is, maybe the courier has already tried to deliver it twice with no success and the parcel is on its way back to us. If that's the case then unfortunately we cannot do anything about it and your money will be refunded within a few days of us receiving the returned parcel. We recommend to place a new order.

In the case of other tracking statuses please contact out Customer Service either by chat, contact form or phone.

Did you request for your order to be delivered to the local store and it's already been over 6 working days? Please contact our Customer Service, we'll contact the store personally to sort this issue out.

Did you receive your order but some items were missing?

If some items from your order were missing please contact our Customer Service immediately in order to sort this issue out, either by chat, contact form or phone.