What should I do if my order still hasn't arrived or some items from the order are missing?

It has been over 6 working days and your order still hasn't been delivered?

Please check the tracking number provided to see where your parcel is, maybe the courier has already tried to deliver it twice with no success and the parcel is on its way back to us. If that's the case then unfortunately we cannot do anything about it and your money will be refunded within a few days of us receiving the returned parcel. We recommend to place a new order.

In the case of other tracking statuses please contact out Customer Service either by chat, contact form or phone.

Did you request for your order to be delivered to the local store and it's already been over 6 working days? Please contact our Customer Service, we'll contact the store personally to sort this issue out.

Did you receive your order but some items were missing?

If some items from your order were missing please contact our Customer Service immediately in order to sort this issue out, either by chat, contact form or phone.

Your personal data is safe with us

Dear Customer,

To protect the personal data you have entrusted to us and in view of the fact that Regulation 2016/679 of the European Parliament and of the Council (EU) of 27 April 2016 becomes effective as of 25 May 2018, please be informed that, having your security at heart, we have made certain changes in our online shop that are connected to the protection of such data.

We have developed new Online Shop Terms & Conditions and a new Privacy Policy, both documents effective as of 25 May 2018. You will be able to read them on our website www.reserved.com, tabs: Terms and Privacy Policy respectively. Links to those documents will also be available wherever you are dealing with consent to the processing of your personal data or to the Online Shop Terms & Conditions while visiting our website.

According to the Regulation in question, in addition to the rights of access, rectification and erasure of your data, you will have additional rights arising from the Regulation, such as: the right to request to have your data erased, the right to withdraw the consent to the data processing and the right to object to the data processing. We have adapted our shop to the new requirements. Your data remain safe. If you have any questions or doubts, please do not hesitate to contact us.