What should I do if I received a damaged parcel or wrong products?

If the contents of your parcel have been damaged in any way, please contact our Customer Service immediately (preferably by e-mail) and attach photos of the damage. The following step is to create a return form, add a description of the damage to the box and send the items back to us.

If you received the wrong products please also contact our Customer Service either by chat, contact form or phone. The following step is to create a return form, add a description of the situation to the box and send the items back to us.