What happens after my order has been confirmed?

After accepting the contents of your basket, filling out your details and finalising your order you will receive an e-mail confirmation from us with your order number.

If your order has been paid for correctly its status will change to 'in progress'. This means that our specialists have started to prepare your order to be shipped to you. Once your order has changed its status to 'Ready to be sent' it means that it's waiting to be collected by the courier company.

Once the parcel has been sent you will be informed of this fact by e-mail. If some of the items from your order are unavailable you will also be informed of this by e-mail.

We make it our priority to complete our customers orders as fast as possible.

Your personal data is safe with us

Dear Customer,

To protect the personal data you have entrusted to us and in view of the fact that Regulation 2016/679 of the European Parliament and of the Council (EU) of 27 April 2016 becomes effective as of 25 May 2018, please be informed that, having your security at heart, we have made certain changes in our online shop that are connected to the protection of such data.

We have developed new Online Shop Terms & Conditions and a new Privacy Policy, both documents effective as of 25 May 2018. You will be able to read them on our website www.reserved.com, tabs: Terms and Privacy Policy respectively. Links to those documents will also be available wherever you are dealing with consent to the processing of your personal data or to the Online Shop Terms & Conditions while visiting our website.

According to the Regulation in question, in addition to the rights of access, rectification and erasure of your data, you will have additional rights arising from the Regulation, such as: the right to request to have your data erased, the right to withdraw the consent to the data processing and the right to object to the data processing. We have adapted our shop to the new requirements. Your data remain safe. If you have any questions or doubts, please do not hesitate to contact us.