Technical Problems

During sales and promotions our online store is visited by large amounts of customers which sometimes tends to slow down our website. Some functions may not work properly, such as: adding items to your shopping basket and checkout functions in general (i.e lack of confirmation sent to your e-mail or difficulties with finalising payments). We make sure to fix any such mishaps as soon as possible.

Some solutions which may help:

  • Having problems with adding a product to your basket? Wait a few moments, refresh the page and try to add the product to your basket again.
  • You haven't received a confirmation e-mail yet? During sales the shopping process takes slightly longer due to large cutomer interest, therefore confirmation e-mails may sometimes come with a slight delay. Please wait a little while before checking your e-mail once again, if the e-mail still hasn't arrived you can always check the status of your order by going into your order history in your account.
  • Difficulties with finalising your online payment? When finalising payments some small errors may sometimes appear. If you're paying by card please make sure that it has 3D secure security measures. In general when making payments we suggest to use Google Chrome and a computer instead of handheld devices as other browsers/devices tend to make our website generate errors.

If your problem is more complicated please contact our Customer Service immediately, either by chat, contact form or phone.

Your personal data is safe with us

Dear Customer,

To protect the personal data you have entrusted to us and in view of the fact that Regulation 2016/679 of the European Parliament and of the Council (EU) of 27 April 2016 becomes effective as of 25 May 2018, please be informed that, having your security at heart, we have made certain changes in our online shop that are connected to the protection of such data.

We have developed new Online Shop Terms & Conditions and a new Privacy Policy, both documents effective as of 25 May 2018. You will be able to read them on our website, tabs: Terms and Privacy Policy respectively. Links to those documents will also be available wherever you are dealing with consent to the processing of your personal data or to the Online Shop Terms & Conditions while visiting our website.

According to the Regulation in question, in addition to the rights of access, rectification and erasure of your data, you will have additional rights arising from the Regulation, such as: the right to request to have your data erased, the right to withdraw the consent to the data processing and the right to object to the data processing. We have adapted our shop to the new requirements. Your data remain safe. If you have any questions or doubts, please do not hesitate to contact us.