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We use cookies or similar technologies to offer you the best possible experience while you’re using our website. By accepting all cookies you allow us to take care of your shopping comfort based on your own preferences and habits as we match the display of the products and services we offer to your needs. You can change your choice at any time by clicking “Settings,” and if you want to learn more, read the Cookie Policy and the Privacy Policy.

We respect your privacy. You can change cookie settings or accept them all. You can change your settings at any time.

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Essential cookies

Essential cookies are used for proper functioning of the website and allow you to use our services comfortably.Cookies respond to your actions e.g. in order to adjust your preference settings regarding privacy, signing in or filling out the forms. With cookies, the website you are using can work without interruptions. LessMore

Functional and personalisation cookies

Cookies of this type allow the website to save your settings and personalise certain functionalities or content.With such cookies, we can improve your comfort of using the features of our website by matching them to your individual preferences. By agreeing to functional and personalisation cookies, you are guaranteed access to more features on the site. LessMore

Analytical cookies

Analytical cookies help us develop and adapt to your needs.Analytical cookies allow us to obtain information on the use of our website, the place and the frequency of visits in our online shops. The data allows us to evaluate our websites’ popularity with users. The collected information is processed in an anonymous fashion. Giving your consent to analytical cookies guarantees the availability of all features. LessMore

Promotional cookies

We use promotional cookies to present you an optimum selection of our products and services on the websites of our partners.We use promotional cookies to show you our products based on an analysis of your fashion preferences and your habits regarding the browsed website. Promotional content may appear on the websites of third parties, our partners and other service providers. Such companies act as intermediaries who present our content in the form of messages, offers, social media notifications and engage in promotion of our products. Disabling such files does not guarantee that products of LPP brands will no longer be displayed on other websites. LessMore

Go back

How long does it take for a complaint to be investigated?

Complaints are investigated within 14 calendar days from the moment we receive your parcel at our warehouse. Our team carefully reviews each complaint to ensure that every case is handled thoroughly and fairly.

How Will I Be Notified?

Once your complaint has been reviewed, you will receive an email notification informing you of the outcome. If the complaint is accepted, a refund will be issued to your original payment method within 14 days from the resolution date.

What Happens If the Complaint is Not Accepted?

If your complaint is not accepted, the item(s) will be returned to you at no additional cost.

Important Information

Please ensure that your complaint parcel includes all required documentation, such as the invoice and a note describing the issue with the product. Missing information may delay the investigation process.
If you used your free return allowance to send the complaint, Reserved will cover all costs associated with shipping and customs-related formalities.

Need Help?

If you have questions about your complaint or need assistance, feel free to contact our Customer Service team. We're here to help you every step of the way!