Complaints about products bought in the local store

Compaints are investigated according to standard procedures.

You can make a complaint about products bought in the local store within 2 years from the date of purchase, the complaint must also be made in the local store. In this case it is not obligatory for you to have the original receipt with you.

In the case of a missing receipt please have the following information ready:

  • the name of the local store (Reserved Store, Oxford Street),
  • date and rough time of purchase,
  • index number of the product (ex. LS914-80X-S)- it can be found either on the paper price tag or on the tag attached to the product,
  • the amount of the purchase that was on the receipt,
  • information whether there were other products on the receipt.

A complaint form will be prepared in the local store, all complaints are investigated within 14 calendar days.

Your personal data is safe with us

Dear Customer,

To protect the personal data you have entrusted to us and in view of the fact that Regulation 2016/679 of the European Parliament and of the Council (EU) of 27 April 2016 becomes effective as of 25 May 2018, please be informed that, having your security at heart, we have made certain changes in our online shop that are connected to the protection of such data.

We have developed new Online Shop Terms & Conditions and a new Privacy Policy, both documents effective as of 25 May 2018. You will be able to read them on our website, tabs: Terms and Privacy Policy respectively. Links to those documents will also be available wherever you are dealing with consent to the processing of your personal data or to the Online Shop Terms & Conditions while visiting our website.

According to the Regulation in question, in addition to the rights of access, rectification and erasure of your data, you will have additional rights arising from the Regulation, such as: the right to request to have your data erased, the right to withdraw the consent to the data processing and the right to object to the data processing. We have adapted our shop to the new requirements. Your data remain safe. If you have any questions or doubts, please do not hesitate to contact us.