Complaints about products bought in the local store
Complaints are investigated according to standard procedures.
You can make a complaint about products bought in the local store within 2 years from the date of purchase; the complaint must also be made in the local store. In this case, it is not obligatory for you to have the original receipt with you.
In the case of a missing receipt, please have the following information ready:
- the name of the local store (Reserved Store and the store's address),
- date and rough time of purchase,
- index number of the product (e.g., LS914-80X-S) - it can be found either on the paper price tag or on the tag attached to the product,
- the amount of the purchase which was on the receipt,
- information whether there were other products on the receipt.
A complaint form will be prepared in the local store, and all complaints are investigated within 14 calendar days.
