Privacy policy

We are committed to protecting your privacy on-line.

We appreciate that you do not want the personal information you provide to us distributed indiscriminately and this policy explains how we collect information about you, what we do with it and what control you have over it.

Who are we?

The website is owned by LPP S.A. which is the party responsible for collecting the data.

Personal data we may collect about you

We can only provide the goods and services ordered by you if you provide us with your personal data. We will collect personal data that you submit to us, for example, when you place orders, contact our customer service or participate in competitions. For the purpose of providing these services, we collect personal data about you such as: your name and surname, address, email address, phone number, gender, date of birth.

We will use the information you provide for the purposes described in this privacy policy to which you agreed to at the time your data was obtained.

Your personal data will be used to provide the information, goods and services offered through our website to you, for billing and order fulfilment.

We may use your personal information to send you information about our products and services which you have requested from us by signing up to our newsletter. At any stage you can ask us to stop using your personal data for direct marketing purposes. You can opt out of receiving any marketing communications from us by using the unsubscribe-function at the end of the marketing e-mail or through the My Account section. For further information about the newsletter, please see our newsletter terms below.

Newsletter

You must be 16 years or older to receive our Newsletter. If you authorize your subscription to the Newsletter, We will provide you with information regarding our goods and services, through different means as, among others, by email, any other equivalent electronic means of communication such as text messages.  At any stage you can ask us to stop using your personal data for direct marketing purposes. You can opt out of receiving any marketing communications from us by using the unsubscribe-function at the end of the marketing e-mail or through the My Account section.

Your consent

Your personal data will be used to:

- administer your account with us;

- verify and carry out financial transactions in relation to payments you make online.

Cookies

We may also obtain information about your online movements and use of the internet. We do this by placing a "cookie", which is a small text file, on your computer’s hard disk, mobile phone or any other device.

We use information saved in the cookie files for advertising and statistics as well as for the website's better adapting to the individual needs of its users. We don’t  use cookies to store sensitive personal information, such as your address, your password etc.

You can block or delete cookies from this website at any time by changing the configuration of your browser. For instructions on how to handle and delete cookies please look under "Help" in your browser. If you leave these settings unchanged "cookies" will be stored in the memory of the device you are using. Changing cookies settings may limit the website's functionality.

Third-party cookies 

We use third-party cookies to collect statistics in aggregate form in analysis tools such as Google Analytics, Google Tag Manager. We also use Google Analytics Advertising Features such as Google Adwords. Read more about it and how you can opt out here: https://tools.google.com/dlpage/gaoptout/. The cookies used are both permanent and temporary cookies (session cookies). The permanent cookies are stored on your computer or mobile device for no longer than 24 months.

Final provisions
The relevant receipt or invoice shall be enclosed to every product purchased. LPP shall not be responsible for the Client providing it with erroneous data.

Personal data processing for marketing purposes

The customer can consent to their personal data (as understood by Data Protection Act) being processed for marketing purposes according to Electronic Communications Act by LPP Reserved UK Limited. You may give consent to such personal data being entrusted to third parties in order to enable the third party to occasionally provide you with advertising materials and information on promotional and marketing activity and data concerning the shop.

Personal Data Administrator
Personal data administrator will be LPP Reserved UK Limited. In order to maintain IT services, customer data can be used by LPP S.A (a company based in Poland) in order to deliver it services.
In line with the provisions of the Data Protection Act, the Client provides their personal data voluntarily and has the right to access their data and correct them or change, or to request that such data be deleted.

Other necessary uses of your personal data

The personal data will be processed by LPP Reserved UK Limited and LPP S.A. The data will be stored in Poland by LPP S.A. and in United Kingdom by LPP Reserved UK Limited. The personal data necessary for delivery will be forwarded to a business providing transport and delivery services. It may also be necessary to transfer your personal data  to third parties who provide us with support services, such as financial bodies and entities that fight against fraud.

Your rights

If you are concerned about your data, you have the right to request access to the personal data which we may hold or process about you.

Security

We place great importance on the security of all personally identifiable information associated with our users. We have security measures in place to attempt to protect against the loss, misuse and alteration of personal information under our control. We will use technical and organizational measures to safeguard your personal data, for example:

- access to your account is controlled by password and username which are unique to you;

- we store your personal data on secure servers;

- payment details are encrypted using SSL technology.

You should bear in mind that submission of information over the internet is never entirely secure. We cannot guarantee the security of information whilst it is in transit over the internet and any such submission is at your own risk. All we can do is use all our reasonable efforts to safeguard your data and ensure that we maintain a reliable and safe environment to use your data. It is advisable to close your browser when you have finished your user session to help ensure others do not access your personal information if you use a shared computer or a computer in a public place.

Our contact details

We welcome your feedback and questions. If you wish to contact us, please send an email to contact@reserved.com or you can write to us at LPP Reserved UK Limited, 3rd Floor 1 Ashley Road, Altrincham, Cheshire, WA14 2DT United Kingdom or call us on 800 2606040

 

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