Terms and conditions United Kingdom

1.    Entrepreneur
For the business relations between the LPP RESERVED UK Limited with a registered office in United Kingdom at 3rd Floor, 1 Ashley Road, Altrincham Cheshire, WA14 2DT  - (hereinafter referred to as "Seller" or “LPP”

2.    Principles of functioning of the Reserved online shop
LPP sells goods via an organized online shop. The goods offered include products available in the distribution network of Reserved and other clothing brands products which LPP is authorized to sell.

3.    Ordering goods

3.1. Orders are placed via website www.reserved.com/gb/en. The minimum age for shopping at www.reserved.com/gb/en is 18 years old for all payment methods.

3.2. Goods in the online shop has detailed descriptions. On the website, there is information concerning the properties of products, their prices, materials of which they are made, etc.

3.3. The client orders goods in a manner appropriate for a given article, defining, in particular, its size and color and, if need be, providing other detailed information and the number of pieces ordered.

4.    How to shop in the online store – detailed instructions
The order process consists of the following steps:

4.1.    The customer places the selected product from the offered assortment by clicking the button "add to bag" without obligation into the virtual shopping cart.

4.2.    All items that have been placed in the shopping cart can be viewed by clicking on the "shopping cart", which is visible in the upper part of the website. Here you can also delete items or change the number of products that you want to buy.

4.3.    If the items are to be bought from the shopping cart, please click on the "proceed to the checkout" button.

4.4.    The purchase is only possible with registration. After registration, additional options are available to the customer, e.g. Order overview, stored delivery addresses, order history.

4.5.    The following payment methods are available to the customer: PayPal and payment by Card.

4.6.    After selecting the payment method, the customer determines the delivery details and the delivery address. After selecting the delivery method, the customer can buy additional products or have the order overview displayed.

4.7.    By clicking the "Buy" button, the customer makes a binding request for the purchase of the goods in the shopping basket. Prior to this, the customer must accept these General Terms and Conditions by placing a check mark and thus include them in his application.
The order is binding for the customer if he does not cancel the order within 15 minutes after the task. For this purpose, the customer must either contact customer support using the contact form provided on the seller's website or cancel his order by clicking the "Cancel order" button.
If the customer wants to change her/his order, she/he has to take all necessary steps for the new product to process the order process.
The right of revocation of the customer, the consumer, is provided by the o.g. Procedures.

4.8.    At any time during the ordering process, the customer can dispense with the delivery of his binding order. To do this, it is sufficient that he does not take any further steps and leaves the order page. For this purpose, he can click on the button with which he goes back to the previous page or click on any underside or product on the website http://www.reserved.com/gb/en/. A non-delivered order will not be sent to the customer.

4.9.    Upon receipt of the order, the seller sends the customer an order confirmation by e-mail in which the order of the customer is re-listed. This does not mean a purchase contract. The purchase contract comes into effect only after sending the shipping confirmation.

4.10.    The seller may contact the customer by telephone (as long as a telephone number has been provided by the customer) or by e-mail in order to clarify any outstanding questions regarding the order and delivery. The use of the telephone number and the e-mail is exclusively for the purpose of handling the order and the delivery and is not expressly used for advertising purposes, unless there is an explicit consent of the customer.

4.11.     The customer, the consumer, can revoke his declaration of consent to the conclusion of the contract in accordance with the revocation instruction contained on the website http://www.reserved.com/gb/en/. The revocation instruction as well as the sample revocation form will be sent back to the customer with the e-mail "order confirmation".

5.    Prices
Prices on the website are stated in GBP and are gross prices (they include VAT tax). The shipping cost could be added to the price of a given product; the shipping cost depends on delivery option chosen, order value and on the payment method.
The price stated on the website as of the placement of the order is final and binding for the Client. The price of goods ordered will not change after an order for them has been placed regardless of changes concerning prices introduced by LPP and regardless of any promotional activities or clearance sales.
LPP reserves the right to change the prices of goods in its online shop, make new goods available for purchase, carry out and cancel promotional activities on the website of the shop, or introduce changes to promotional activities in line with the provisions of the civil code and other acts.
6.    Availability of goods ordered
All goods sold in the online shop are available. Products may occasionally prove unavailable under special circumstances (e.g. when multiple Clients order the same product simultaneously). If it is so, the customer will be informed. On the product view, customers can find information about the size range available – sizes currently unavailable are also displayed on this list but they are clearly marked as such with a color different than the one used for available sizes. Products in a size which is currently unavailable cannot be added to cart but can be added to the wishlist.
7.    Incomplete order performance
If a given product is not in stock or if it is impossible to perform an order for other reasons, the customer shall be notified via e-mail of the problems concerning the performance of her/his order and of possible solutions (e.g. partial order performance, full performance but at a later date, or cancelling the order in its entirety without negative consequences for the Client). Partial Order cannot be executed, the order will be cancelled without negative consequences for the Client; if the Client has already paid for the order, the amounts she/he paid will be returned to her/him.
8.    Order reception and order performance time
NOTE: goods can be delivered only to addresses within the territory of United Kingdom.
8.1. The order which is paid for on its receipt is immediately accepted for performance.
In the case of online payment, orders shall be accepted for performance after it is confirmed that money has been credited to the LPP account (via PayPal/Card). If the ordered product is available and the Client has indicated that it is to be delivered to the address the Client specified or to a store, the product will be sent to the Client within no more than 3 business days. If express delivery is chosen, the priority for the preparation of a given order shall be set to high.
NOTE: If the online payment option is chosen (bank transfer or payment using debit card), the performance of the order shall commence after 100% of the amount due for a given order has been transferred to the account of the online shop (or of intermediary entities); at that moment the order is transferred to a courier company.
8.2. Goods ordered shall be delivered via courier company and estimated delivery time is one business day from the day following the package send date. The overall order performance time should not exceed 5 business days.

9.    Payment for orders

9.1. Bank transfer: transfers accepted by LPP are quick transfers effected using the PayPal website . The characteristic feature of such quick transfers is that the Client is, on choosing this payment option, redirected to the website of a bank chosen from the list in order to transfer the money. LPP does not accept conventional cash transfers and, consequently, the Client does not receive an account number to which he/she could send money at a post office etc.

9.2. Debit or credit card: The Client must have a card which can be used to shop online (one should make sure whether or not a given card meets this requirement by enquiring at the bank that issued the card). Payment by card takes place via the PayPal website or card form on website www.reserved.com/gb/en/ .
Note! The online shop will never send e-mails to the Client stating that its account for payment purposes has changed and that the Client should effect a conventional transfer. If the Client receives such an e-mail, no money should be paid and no reply should be provided; instead, such messages should be sent unaltered to LPP to the following address: contact@reserved.com.

10.    Sale/purchase agreement
Information published on the website of the shop www.reserved.com does not constitute an offer to conclude an agreement as understood by the provisions of the Civil Code. The agreement may be concluded in Polish.

11.    Performance of the agreement – deadline
Depending on the delivery option selected by the customer (standard, express, or receipt at a chosen retail store), LPP undertakes to transfer the product ordered to the courier within 1 business day (for express delivery); up to 4 business days (standard delivery or receipt at a chosen retail store) from the placement of a given order or, if the product ordered is not available or it is impossible to perform the order, to notify the Client that the product is unavailable or that it is impossible to perform the delivery within such timeframe. Business days: days from Monday to Saturday (non-business days: Sundays, statutory holidays).

12.    Delivery cost
Note: Goods can be delivered only to addresses within the territory of United Kingdom
Delivery cost depends on the delivery and payment option selected by the customer:
•    delivery to the retail store (click and collect) : 0.00 GBP
•    standard delivery (courier): 3.90 GBP (incl. VAT), Free over 30 GBP

13.   Right to cancel – withdrawal from the agreement

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good. To exercise the right to cancel, you must inform us

Reserved 252-258 Oxford Street, London W1C 1DL, United Kingdom,contact@reserved.com , 800 2606040 of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

13.1   Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least ex-pensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than –

(a) 14 days after the day we receive back from you any goods supplied, or

(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or

(c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

14.    Product return
In addition to the statutory right of withdrawal, the seller grants a voluntary right of return for goods purchased for 30 days after receipt of the goods.
With this return right, customers can also cancel the contract after expiration of the 14-day cancellation period by sending the goods back to the seller within 30 days of receipt (beginning of the deadline on the day of the goods receipt). For timely delivery, the timely sending out or the timely completion and sending of the return form on our website.
However, this right of return is only given on the condition that the goods are returned in their original condition undamaged. The goods may only be used for fitting.
For return, the customer can:
-    use the online return form on the website. With the help of the online return form a pick-up by a courier (currently: Hermes) is carried out. The customer must ensure that the goods are ready for dispatch. If the customer does not use the online form, he must bear the costs of the return himself.
-    Return products in aby of stationary stores of Reserved. To make a return, customer have to pass an order number to a store worker to proceed a return.
The repayment will be made on the account used by the customer for payment, if the voluntary return is exercised. If the customer paid by PayPal or Card the refund will be made to the associated account.
We would like to point out that the legal right of revocation remains unaffected by the voluntary right of return and remains independent. The voluntary right to return does not imply a restriction of the warranty right.
Further information about the return can be obtained by logging in to "Your account" under the "My orders" tab. The online form for the return is also available under the tab "Order return".
The amount paid for the product will be returned to the Client, and if the Client returns all products included in the order - also the costs of sending the goods from the shop to the Client (if the Client bore this in connection with the order from which the Client wishes to withdraw).

15.    Complaints
Every article purchased from the Reserved online shop (www.reserved.com) can be the subject matter of a complaint provided that the deadlines and terms and conditions concerning complaints are observed and provided that the article is defective in such manner as to be inconsistent with the agreement concluded. Complaints can be submitted to every Reserved or Reserved Kids store (except for discount outlet stores) or sent by mail. For complaints sent by mail, the Client needs to indicate the underlying causes of the complaint and provide information necessary to identify the relevant order. Clients may use the “Complaint” form (available on the website for every order – the Client just needs to enter the number of the order on the website) – the form can be filled-out online. If a complaint sent via mail is considered valid, LPP shall send a defect-free (i.e. fixed or new) product within 14 days or, if this should prove impossible (e.g. there are no such products in stock) reimburse the Client for purchase price in its entirety. If LLP is returning the price of all the goods included in the order, LLP shall reimburse the Client with postal fees for sending the goods from the shop to the Client (if the Client bore this in connection with the order from which the Client wishes to withdraw). If the complaint is considered valid, the Client shall also be reimbursed for the costs borne in connection with sending the defective product to the online store.
LPP enables the Clients who make claims to send the items in question by courier at the expense of LPP. In order to do that it is compulsory for the Client to fill in online return form (available in Customer Account) as well as to send through online contact form (http://www.reserved.com/gb/en/contacts) information on filling the online return form and on address data where the complaint products should be picked up from.
If a complaint is not considered valid, the product shall be sent back to the client together with an opinion explaining why the complaint was not acknowledged. If the Client submits her/his complaint at a Reserved or Reserved Kids store, a decision regarding the complaint shall be taken in line with the relevant internal procedures (like in the case of purchasing goods at the store).

16.    Order cancellation
The Client shall have the right to cancel her/his order within fifteen minutes after placing the order. The Client can exercise this right in two ways:
- by contacting Customer Service using the contact form available on the website;
- by canceling her/his order using the client panel (for registered users) – by clicking the “cancel order” button; if the Client wishes to change his/her order, he/she needs to go through all the stages of properly placing the order and paying for it.

17.    Final provisions
The relevant receipt or invoice shall be enclosed to every product purchased. LPP shall not be responsible for the Client providing it with erroneous data.

17.1.    Personal data processing
The Client gives LPP RESERVED UK Limited a clear and informed consent for processing his/her personal data.  The personal data (as understood by Data Protection Act) will be used for providing sales service and offering products to the Client.
The Client's consent to LPP RESERVED UK Limited processing his/her personal data is voluntary but without the consent, it will be impossible to perform the agreement and orders.
The personal data will be processed by LPP and LPP S.A. The data will be stored in Poland by LPP S.A. and in United Kingdom by LPP RESERVED UK Limited.
The personal data necessary for delivery will be forwarded to a business providingtransport and delivery services. It may also be necessary to transfer your personal data  to third parties who provide us with support services, such as financial bodies and entities that fight against fraud..

17.2.    Personal data processing for marketing purposes
The customer can consent to her/his personal data (as understood by Data Protection Act) being processed for marketing purposes according to Electronic Communications Act by LPP RESERVED UK Limited. The Client can give consent to such personal data also being entrusted to third parties in order to enable the third party to deliver from time to time advertising materials and information on promotional and marketing activity and data concerning the shop to the Client.

17.3.    Personal Data Administrator
Personal data administrator will be LPP RESERVED UK Limited. In order to maintain IT services, customer data can be used by LPP S.A (company based in Poland) in order to deliver it services.
In line with the provisions of the Data Protection Act, the Client provides her/his personal data voluntarily and has the right to access her/his data and correct them or change or to request that such data be deleted.

18.    Law and jurisdiction
These terms are governed by English law. Any contract for the purchase of goods from this site and any dispute or claim arising out of or in connection with any such contract will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident in Scotland you may also bring proceedings in Scotland.