What should I do if my order still hasn't arrived or some items from the order are missing?

It's already been more than the expected delivery period?

Please check the tracking number provided to see where your parcel is, maybe the courier has already tried to deliver it twice with no success and the parcel is on its way back to us. If this is the case then unforunately there is nothing much than can be done, it is not possible to redirect the parcel. Once we receive this back, a refund will be processed automatically. It is recommended to place a new order.

In the case of other tracking statuses, please contact our Customer Service either by chat, contact form or phone.

Did you receive your order but some items were missing?

If some items from your order were missing, please contact our Customer Service immediately in order to verify this, either by chat, contact form or by phone.