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30 day returns policy

If you want to return items free of charge, you may do so via a free GLS return label offered by us or through the shipping method of your choice (this option is carried out at your own cost and responsibility).


Important! The products which you wish to return cannot bear any marks of usage and must have all the original tags attached. Please also remember to include your invoice or a handwritten note with your order number and e-mail.

Instruction on how to create a return form and request a GLS return label: Returns

Return of goods purchased without logging into clients account

 If you have used the option to purchase without registration, you can make a return by accessing the order details in the order confirmation email.

Privacy Policy Update!

We are constantly looking for new solutions to better respond to your expectations when using our Service. We respect your privacy and care about the protection of your information, so in connection with updating the operation of the Service, we ask you to read the new version of the Privacy Policy, where we present the principles of handling personal data, the scope of their processing and the rights and obligations you have in this connection.

Policy privacy

Privacy policy

  1. The administrator of your personal data (hereinafter: PDA) is: LPP S.A. based in Gdańsk, ul. Łąkowa 39/44 KRS No. 0000000778;
  2. You can contact the Data Protection Officer (hereinafter: DPO) at the e-mail address: dataprivacy@lpp.com or by conventional mail to PDA's address indicated above.
  3. For matters concerning your personal data, you can contact support.pl@reserved.com
  4. Your personal data will be processed on the basis of your explicit consent for the purpose of sending you commercial information (newsletter) on current special offers, news about products and services of brands belonging to LPP ( Reserved, House, Sinsay, Mohito, Cropp).
  5. Your personal data will be processed until you withdraw your consent to the newsletter subscription.
  6. If you are a registered user of our online store, you can manage your consent in the "My account" section.