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How do I make a complaint?

Please remember that you have 2 years from the date of receipt of your order to put forward a complaint regarding a product/s you have purchased. All complaints concerning a product bought online must be reported by creating a complaint request in your customer account.

To request a free of charge GLS return label, please:
1. Complete the online complaint form available in your account.
2. Pack the products – you may use the same package in which you have received the goods in originally. In this case, please remember to remove the original delivery label before applying the new label. Please enclose a printed-out version of your invoice and a description of the complaint (may be a handwritten note), which speeds up the solution of the case.
3. You will receive a pre-paid GLS returns address label within next 24 hours from completing the complaint form, unless the form is submitted after 2pm on Friday; then the label will be sent on Monday.
4. Print the label you have been e-mailed and put it on the package.
5. Take the parcel to a GLS point. You may find your closest point by going onto GLS's website and entering your address into their parcel shop locator. Please retain the proof of posting of your return in case of future complaints.

According to standard procedures in case of an admitted complaint a refund for the item/s will be issued using the same method as the method of payment. Complaints are investigated within 14 days from the date of receipt by our warehouse. Partial refunds and exchanges are not possible. If your complaint is not admitted, then the item/s will be sent back to you.

Our returns address:

Privacy Policy Update!

We are constantly looking for new solutions to better respond to your expectations when using our Service. We respect your privacy and care about the protection of your information, so in connection with updating the operation of the Service, we ask you to read the new version of the Privacy Policy, where we present the principles of handling personal data, the scope of their processing and the rights and obligations you have in this connection.