RETURNS & EXCHANGES - ESHOP

If products are not what you expected you may return them within 30 days of receipt of delivery.

In addition to the statutory right of withdrawal, we grant you a voluntary right to return goods purchased for 90 days from receipt of delivery. Thanks to this, customers can also cancel the contract after the statutory 14-day period. Additional terms apply only after the 14-day cancellation period expired. After the 14-day cancellation period returned goods should have all original labels and hangtags.

You will receive the refund within few days after we receive your package (to the card or account you used while placing the order).

By DHL point
– complete online return form available in your account;
– pack the products – you may use the same package you received the goods in originally. You may attach the receipt as well, it will make the money return process easier and faster;
– you will receive a pre-paid DHL returns address label within next 24 hours from completing return form, unless form is submitted after 2pm on Friday; then the label will be received on Monday

– Print the label we emailed you and put it on the package;
– take parcel to any DHL point.

To create a returns form you need to:

go to your account and click on "my orders". When you click on the order which you would like to return, in “details” you will find a "return order" button. Please choose return ‘via DHL point’. The next step is to mark the unwanted items and click ‘send’ button.

Exchange

If you wish to exchange the goods through the online shop you need to follow the return procedure - send the items back to us and place a new order.