Claims
You have 2 years from the day of receipt of your order to put forward a complaint regarding a product/s you have purchased. All complaints concerning a product bought online must be reported by creating a complaint request in your customer account (‘My Account’ -> ‘My Orders’ -> ‘Details’ of order -> ‘Make complaint’) and ordering a free of charge DPD courier to ship the item/s to us for verification. Please attach the invoice and a description of the complaint (may be handwritten note), which speeds up the solution of the case. Complaints are investigated within 14 days from the day of receipt by our warehouse. According to standard procedures, in case of an admitted complaint, a refund for the item/s will be issued to your bank account. If your complaint is not admitted, then the item/s will be sent back to you at our cost.
To order a free of charge DPD courier, please go to your account and create a complaint request.
You may also send the complaint parcel at your own cost and responsibility to:
LPP E-commerce Panattoni Park Tricity South II
83-000 Będzieszyn
Będzieszyn 103, Poland