Complaints regarding faulty products can be filed within 2 years from the day of receipt of your order. All complaints concerning a product bought online must be reported by creating a complaint request in your customer account (‘My Account’ -> ‘My Orders’ -> Order ‘Details’ -> ‘Make complaint’) and requesting a free of charge DHL return label to ship the item/s to us for verification. Please attach the invoice and a description of the complaint (may be a handwritten note), which speeds up the solution of the case. Complaints are investigated within 14 days from the day of receipt by our warehouse. According to standard procedures, in case of an admitted complaint, a refund for the item/s will be issued to your bank account. If your complaint is not admitted, then the item/s will be sent back to you at our cost.

To order a free of charge DHL return label, please go to your account and create a complaint request.

Complaints are sent to the following address:

LPP E-commerce Panattoni Park Tricity South II
83-000 Będzieszyn
Będzieszyn 103, Poland

Your personal data is safe with us

Dear Customer,

To protect the personal data you have entrusted to us and in view of the fact that Regulation 2016/679 of the European Parliament and of the Council (EU) of 27 April 2016 becomes effective as of 25 May 2018, please be informed that, having your security at heart, we have made certain changes in our online shop that are connected to the protection of such data.

We have developed new Online Shop Terms & Conditions and a new Privacy Policy, both documents effective as of 25 May 2018. You will be able to read them on our website, tabs: Terms and Privacy Policy respectively. Links to those documents will also be available wherever you are dealing with consent to the processing of your personal data or to the Online Shop Terms & Conditions while visiting our website.

According to the Regulation in question, in addition to the rights of access, rectification and erasure of your data, you will have additional rights arising from the Regulation, such as: the right to request to have your data erased, the right to withdraw the consent to the data processing and the right to object to the data processing. We have adapted our shop to the new requirements. Your data remain safe. If you have any questions or doubts, please do not hesitate to contact us.