RETURNS & EXCHANGES - ESHOP

If products are not what you expected you may return them within 30 days of receipt of delivery.

In addition to the statutory right of withdrawal, we grant you a voluntary right to return goods purchased for 30 days from receipt of delivery. Thanks to this, customers can also cancel the contract after the statutory 14-day period. Additional terms apply only after the 14-day cancellation period expired. After the 14-day cancellation period returned goods should have all original labels and hangtags.

To Reserved London Shop
You can take the items you’re returning to our Reserved Store in London. Prepare your items and information which will allow us to confirm your purchase – ex. receipt, invoice or order confirmation.

By Royal Mail
- complete online return form available in your account or print and complete the contract withdrawal form available on the website [link]
- pack the products – you may use the same package you received the goods in originally. You may attach the receipt as well, it will make the money return process easier and faster;
- you will receive a pre-paid Royal Mail returns address label within next 24 hours from completing return form, unless form is submitted after 2pm on Friday.
Then the label will be received on Monday – Print the label we emailed you and put it on the package;
- take parcel to any Royal Mail post office.

You will receive the refund within few days after we receive your package (to the card or account you used while placing the order)

Exchange

If you wish to exchange the goods through the online shop you need to follow the return procedure - send the items back to us (or return them at our store in London) and place a new order.

 

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within 30 days of receipt of delivery