RETURNS & EXCHANGES - ESHOP

If products are not what you expected you may return them within 30 days of receipt of delivery.

In addition to the statutory right of withdrawal, we grant you a voluntary right to return goods purchased for 30 days from receipt of delivery. Thanks to this, customers can also cancel the contract after the statutory 14-day period. Additional terms apply only after the 14-day cancellation period expired. After the 14-day cancellation period returned goods should have all original labels and hangtags.

You will receive the refund within few days after we receive your package (to the card or account you used while placing the order).

In a DHL Parcel Connect point 

  • complete online return form available in your account;
  • pack the products – you may use the same package you received the goods in originally. You may attach the receipt as well, it will make the money return process easier and faster;
  • you will receive a pre-paid DHL returns address label within next 24 hours from completing return form, unless form is submitted after 2pm on Friday; then the label will be received on Monday
  • Print the label we emailed you and put it on the package;
  • take parcel to a DHL Parcel Connect point.

To create a returns form you need to:

go to your account and click on "my orders". When you click on the order which you would like to return, in “details” you will find a "return order" button. Please choose return ‘via DHL point’. The next step is to mark the unwanted items and click ‘send’ button.

Exchange

If you wish to exchange the goods through the online shop you need to follow the return procedure - send the items back to us and place a new order.

Your personal data is safe with us

Dear Customer,

To protect the personal data you have entrusted to us and in view of the fact that Regulation 2016/679 of the European Parliament and of the Council (EU) of 27 April 2016 becomes effective as of 25 May 2018, please be informed that, having your security at heart, we have made certain changes in our online shop that are connected to the protection of such data.

We have developed new Online Shop Terms & Conditions and a new Privacy Policy, both documents effective as of 25 May 2018. You will be able to read them on our website www.reserved.com, tabs: Terms and Privacy Policy respectively. Links to those documents will also be available wherever you are dealing with consent to the processing of your personal data or to the Online Shop Terms & Conditions while visiting our website.

According to the Regulation in question, in addition to the rights of access, rectification and erasure of your data, you will have additional rights arising from the Regulation, such as: the right to request to have your data erased, the right to withdraw the consent to the data processing and the right to object to the data processing. We have adapted our shop to the new requirements. Your data remain safe. If you have any questions or doubts, please do not hesitate to contact us.