RETURNS & EXCHANGES - ESHOP

If products are not what you expected you may return them within 30 days beginning on the date of dispatch.

In addition to the statutory right of withdrawal, we grant you a voluntary right to return goods purchased for 30 days since the date of dispatch. Thanks to this, customers can also cancel the contract after the statutory 14-day period. Additional terms apply only after the 14-day cancellation period expired. After the 14-day cancellation period returned goods should have all original labels and hangtags.

To Reserved London Shop
The easiest way is to return the product to our Reserved store in London. Prepare your items and information which will allow us to confirm your purchase – ex. receipt, invoice or order confirmation.

By Courier
- complete online return form available in your account or print and complete the contract withdrawal form available on the website [link]
- order the courier via the form in your account. Please note that the date provided there is the approximate date of the pick up. We will notify you via email as soon as we confirm the date with the delivery company.
- pack the products – you may use the same package you received the goods in originally. You may attach the receipt as well, it will make the money return process easier and faster;
- print the label we emailed you with parcel collection details and put it on the package;
- wait for the delivery person to arrive and give them the parcel.

You will receive the refund within few days after we receive your package (to the card or account you used while placing the order)

Exchange
Exchange of goods may be done in Reserved store in London (along with receipt attached). If you wish to exchange the goods through the online shop you need to follow the return procedure - send the items back to us and place a new order.

 

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