CLAIMS

Complaint concerning faulty products may be made within two years from the date of purchase. Complaint concerning goods purchased in our online strone may be made in to ways:

The easiest way is to make a claim at Reserved store in London. Prepare your items and information which will allow us to confirm your purchase – ex. receipt, invoice or order confirmation.

You may also make the claim at our online store following the instructions:
  • complete online return form available in your account
  • pack the products and send them in a prepaid package to the following address:
    Reserved 252-258 Oxford Street, London W1C 1DL
Within 14 days from receiving the package we will consider the claim and send you feedback on it. If the claim is accepted you will receive the refund to your bank account or card within few days.

We enable the clients who make claims to send the items in question by courier at our expense. In order to do that you have to fill in online return form (available in Customer Account) as well as notify us via online contact form [link], that you want to return the items and including the address data for the pick up in your message.

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